January 24, 2019

Customer information

In case of consumer dispute, the consumer can use the European platform Dispute Resolution in Line, available in http://ec.europa.eu/consumers/odr or the following alternative dispute resolution bodies for consumer disputes:

1. CNIACC - National Center for Information and Consumer Disputes Arbitration
Tel.: 213 847 484;
E-mail: [email protected];
Web: www.arbitragemdeconsumo.org / www.facebook.com/cniacc

2. CIMAAL - Info Center, Mediation and Arbitration of the Algarve Consumer Disputes
Tel.: 289 823 135;
E-mail: [email protected];
Web: www.consumidoronline.pt

3. Arbitration Center for Consumer Disputes District of Coimbra
Tel.: 239 821 690/289;
E-mail: [email protected];
Web: www.centrodearbitragemdecoimbra.com

4. Center for Arbitration Lisbon Consumer Disputes
Tel.: 218 807 000 / 218807030;
E-mail: [email protected]; [email protected];
Web: www.centroarbitragemlisboa.pt

5. Information Center consumption and Port Arbitration
Tel.: 225 508 349 / 225 029 791;
E-mail: [email protected];
Web: www.cicap.pt

6. Arbitration Center for Consumer Disputes Valley Ave / Arbitration Court
Tel.: 253 422 410;
E-mail: [email protected];
Web: www.triave.pt

7. Info Center, Mediation and Arbitration Consumption (Consumer Arbitration Tribunal)
Tel.: 253 617 604;
E-mail: [email protected];
Web: www.ciab.pt

8. Arbitration Center for Consumer Disputes of Madeira
address: Straight street, 27 - 1st Floor, 9050-405 Funchal, Madeira – Portugal;
Tel.: 291 215 070
E-mail: [email protected];
Web: www.srrh.gov-madeira.pt

For more information see the Consumer Portal http://www.consumidor.pt